Case Studies

Amy Long

Monday 30th January 2012

We would like to thank Amy Long for being the’ Face of Smart’ on our Home Page.  Amy was a learner with Smart and joined our Pre-Apprentice programme in 2007 and went on to achieve her Level 2 and 3 in Business Administration in the workplace.

Amy joined the Isle of Wight Council in August 2008 and was employed as a temporary clerical assistant to cover maternity leave and then was promoted to a Trainee Benefit Officer in July 2009 which was a permanent position. In November 2010 she became a Benefit Officer.

Amy said

"Whilst studying for my NVQ Business Administration levels 2 and 3 with SMART, I learnt a lot about my job and the way I work. I built up knowledge and skills that were required in my administrative role. I learnt about legislation and an understanding of performance management, and of the guidelines, procedures and codes of practice relevant to my job. I also learnt about the importance of security and confidentiality. The experience of completing the various study units greatly enhanced my written communication skills.

I was made redundant while I was studying for my NVQ3 and despite not getting another job for a few months; I was able with the help and encouragement of SMART to continue my studies with my new employer. The apprenticeship has served me well, teaching me to carry out tasks to a high standard, to keep to a timetable and to have a target of achievement. I consider this to have resulted in me being a more efficient and valuable employee. In my current employment, I have received 2 promotions".