The course runs over a period of 6 months and is made up of core units assessed by means of work-based assignments and a time-tabled examination. The assignments are set asnd assessed by a designated course c-ordinator in accordance with strict criteria laid down by City & Guilds.

They include areas such as managing customer service and communication systems, developing the service levels of yourself, your staff and your organisation; legislation for the modern business and methods used to monitor customer service. It will include assessment in the workplace as well as tutorials and group work.
Course Dates

Course dates on Request

Price

£On Request