SMART Courses
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Apprenticeships
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Hospitality
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Level 2 NVQ in Food and Drink Service
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Level 2 NVQ in Food Service
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Level 2 NVQ in Drink Service
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Level 2 NVQ in Professional Cookery
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Level 2 NVQ in Multi-Skilled Hospitality
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Level 2 NVQ in Housekeeping
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Level 2 NVQ in Front Office
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Level 3 Hospitality Supervision
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Level 3 Professional Cookery
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Level 3 Patisserie and Confectionary
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Level 2 NVQ in Food and Drink Service
- Customer Service
- Business Administration
- Retail
- Management
- Active Leisure and Learning
- Cleaning and Support Services
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Hospitality
- Commercial Courses
Level 3 Certificate in Customer Service
The course runs over a period of 6 months and is made up of core units assessed by means of work-based assignments and a time-tabled examination. The assignments are set asnd assessed by a designated course c-ordinator in accordance with strict criteria laid down by City & Guilds.
They include areas such as managing customer service and communication systems, developing the service levels of yourself, your staff and your organisation; legislation for the modern business and methods used to monitor customer service. It will include assessment in the workplace as well as tutorials and group work. Course Dates
Course dates
- 20th October
Price
£250.00